This Policy applies to all services offered through Vip Automotive Services, including website, mobile applications and other digital channels used to search, quote and reserve travel services.
By accessing or using our services, you declare that you are aware of and agree with this Privacy and Security Policy.
When using the portal, we may request data such as:
Full name, email, telephone number, CPF or passport;
Payment information (such as partial credit card number, brand and authorization token);
Billing and address data;
Reservation information (travel dates, pick-up/drop-off location, service preferences);
Information provided in consultations, forms or service evaluations.
While browsing, we may collect:
IP address, approximate location, device, operating system, browser and language;
Cookies and anonymous identifiers;
Logs of access and browsing behavior (pages visited, length of stay, clicks, traffic source, etc.);
Performance data, error logs and usage metrics to improve the service.
We may receive information from business partners, accommodation providers, rental companies, airlines or payment platforms when necessary to complete the reservation or provide customer support.
Personal data is processed for the following purposes:
Process reservations, payments and service confirmations;
Comply with contractual and legal obligations;
Send communications about booking status, changes or cancellations;
Provide technical support and customer service;
Personalize offers, promotions and recommendations;
Improve the browsing experience and security of the portal;
Prevent fraud, misuse and unauthorized activities;
Comply with requests from competent authorities.
Data processing is carried out based on the legal hypotheses provided for in the LGPD, especially:
Contract execution (to process reservations and payments);
Compliance with legal obligations (fiscal, tax and consumer);
Legitimate interest (improvement of services, security and fraud prevention);
Consent (for promotional communications and use of marketing cookies).
We may share personal data with:
Commercial partners (hotels, rental companies, airlines, tour operators and payment intermediaries), when necessary to execute the reservation;
Service providers (cloud providers, CRM tools, anti-fraud, payment gateways and technical support);
Public authorities, when there is a legal obligation or court order;
Financial institutions, to enable transactions and anti-fraud control;
Companies from the same economic group, for administrative purposes and to improve the user experience.
In all cases, we require third parties to adopt appropriate standards of information security and confidentiality.
We adopt appropriate technical and organizational measures to protect data against unauthorized access, destruction, alteration or improper disclosure, including:
Encryption of sensitive data (such as payment information);
Secure transmission via SSL/TLS on all transactional pages;
Storage on secure servers with access control and monitoring;
Authentication and internal audit processes;
Security certifications issued by recognized providers;
Real-time anti-fraud monitoring.
Credit card data is not fully stored on our servers. Processing is done by certified payment providers that comply with the PCI DSS (Payment Card Industry Data Security Standard).
Personal data is kept:
For the time necessary to execute the reservation and legal obligations;
As long as there is valid user consent;
For the legal period required for tax and accounting purposes;
After the end of processing, the data will be securely deleted or anonymized.
Under the terms of the LGPD, the user has the right to:
Confirm the existence of data processing;
Access and obtain a copy of your personal data;
Correct incomplete, inaccurate or outdated data;
Request the deletion or blocking of unnecessary data;
Revoke the consent granted;
Request portability to another service provider;
Obtain information about data sharing with third parties.
Requests must be forwarded according to item 11 below.
We use cookies to:
Remember search and language preferences;
Maintain authenticated sessions;
Measure website performance and traffic;
Display personalized ads (when consented).
The user can adjust cookie permissions at any time in the browser settings. However, some features may not function properly if cookies are disabled.
Our portal may contain links to third party websites (such as accommodation providers, rental companies or airlines).
We are not responsible for the privacy practices, policies or content of such sites. We recommend that the user read each partner's policies before providing their personal data.
If you have any questions, requests or exercises of rights related to privacy, please contact our Data Officer:
Email: reservas@vipautomotiveservice.com.br
Address: Avenida Djalma Batista 1279 – São Geraldo. Manaus, AM, Brazil. CEP 69.053-355.
Opening hours: Monday to Friday, 9am to 6pm.
This Policy may be updated periodically to reflect changes in our data processing practices or legal requirements. We recommend reading this page regularly to stay informed about how we protect your information.
The most recent version of this Policy will always be available at www.vipautomotiveservice.com.br/pt-br/privacy, with the update date indicated at the beginning of the document.
This Policy is governed by the laws of the Federative Republic of Brazil, especially the General Data Protection Law (Law nº 13,709/2018). Any disputes arising from this Policy will be resolved in the court of Manaus, AM, waiving any other, however privileged it may be.
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